Terms and conditions

1. Legal Status

1.1 License Number

1.1.1 ERT represents a claimed gaming license number 34389464EU. Independent public verification of this specific license number has not been confirmed and is disputed in some third‑party reviews.

1.2 Issuing Authority

1.2.1 ERT lists a Curaçao gaming authority and other non‑Swiss permits in its public statements. There is no public evidence that ERT holds a Swiss Federal Gaming Board (ESBK/FGB) concession or online extension.

1.3 Jurisdiction

1.3.1 The Service is offered under the contractual jurisdiction declared by ERT as Curaçao. Operational arrangements described in public materials also reference a sub‑operator role for LAVA ENTERTAINMENT DS DV. These declarations do not constitute confirmation of a Swiss regulatory status.

1.4 Allowed to Operate in Switzerland

1.4.1 ERT is not listed among operators authorized by the ESBK to offer regulated online casino services in Switzerland. Swiss residents should note that offering online casino services to players in Switzerland generally requires ESBK authorization. Access from Switzerland may be restricted by local regulators or ISPs.

2. Registration and Login Process

2.1 Step-by-Step Process

2.1.1 To create an account you must visit the Platform, select Register, provide personal details (including name, email, phone number and password), and follow any on‑screen instructions to verify contact details.

2.1.2 After registration you may be required to make a deposit to activate gameplay and to apply any promotional codes. KYC may be requested before or at the time of withdrawal.

2.2 Is KYC/ID Verification Required

2.2.1 KYC and identity verification are required where the operator deems them necessary, including for account validation, regulatory compliance, fraud prevention and withdrawal processing.

2.2.2 You must supply requested documentation in a timely manner. Failure to respond to KYC requests may delay or prevent withdrawals and may result in account restrictions.

2.3 Time to Activate Account

2.3.1 The Platform does not state a fixed public timeframe for activation of new accounts. Withdrawal processing may be subject to a pending period of up to 48 working hours as stated in publicly available payout procedures.

2.4 Terms of registrations (minimum age, one account per user, and restricted countries)

2.4.1 You must be at least 18 years old or meet the higher legal gambling age of your jurisdiction to register and play.

2.4.2 Only one account per person, household and payment method is permitted unless otherwise authorized in writing by ERT.

2.4.3 The Platform publishes a list of restricted territories; examples of prohibited jurisdictions include Afghanistan, Cuba, Curaçao, Iran, Iraq, Israel, North Korea, Serbia, Sudan, Syria, the United States and Yemen. Inclusion or exclusion from the restricted list does not replace any local licensing requirement (for example ESBK requirements in Switzerland).

3. Games and Software Providers

3.1 Top Games

3.1.1 The Platform references specific promotional games for bonus purposes (e.g., Serengeti Kings and Busters Bones in welcome packages). Availability of particular titles may change without notice.

3.2 Software Providers

3.2.1 ERT and third‑party sources assert multiple third‑party providers. A consolidated, independently verified list of software providers is not published in publicly available materials. Provider certifications and regulatory approvals are not explicitly confirmed.

3.3 Total Game Count

3.3.1 Marketing materials may state a catalogue size (for example, "3,000+ games"). Such figures are promotional and may vary. Game availability depends on licensing, jurisdictional restrictions, and provider agreements.

3.4 Game Categories

3.4.1 The Service offers a mix of casino products which may include slots, table games, live dealer games and sportsbook markets where permitted. Specific categories and the availability of provably fair games or crash‑style games are subject to change and are not universally confirmed.

4. Bonuses and Promotions

4.1 Welcome Bonus (Amount, % Match, Free Spins)

4.1.1 The Platform advertises a welcome package consisting of multiple deposit‑level benefits (for example, aggregate amounts and Free Spins). Promotional details, eligibility and exact amounts are set out in the applicable Bonus Terms and Conditions which prevail over general descriptions.

4.2 Welcome offers specific to Switzerland

4.2.1 No separate Swiss franc (CHF)‑specific welcome offer or Swiss‑exclusive promotion is publicly confirmed. Residents of Switzerland should not assume localized promotional offerings in the absence of ESBK authorization.

4.3 Process of activation for Welcome Bonus

4.3.1 Activation of a welcome bonus typically requires a qualifying deposit and the use of a promotional code where applicable. Specific opt‑in procedures, deposit thresholds and code usage are detailed in the Bonus Terms and Conditions and may change.

4.4 Wagering Requirements

4.4.1 Wagering multipliers, eligible games weightings and maximum bet limits on bonus funds are defined in the Bonus Terms. General descriptions cannot substitute the full Bonus Terms which must be reviewed prior to acceptance.

4.5 Time Limits

4.5.1 Time limits for bonus validity, Free Spins expiry and wagering completion are set out in the Bonus Terms. Failure to complete wagering within stated timeframes may result in forfeiture of bonus funds and associated winnings.

4.6 Recurring Promotions

4.6.1 The Platform may offer recurring promotions such as sportsbook free bets or periodic bonuses. Recurring offers are subject to specific terms and may be varied or withdrawn at any time.

4.7 Cashback Offers

4.7.1 Cashback offers, if any, will be subject to their own terms specifying calculation methodology, qualifying activity and payout frequency. No universal cashback entitlement exists outside express promotional terms.

4.8 Reload Bonuses (list any available)

4.8.1 Reload bonuses and their availability are set out in separate promotional communications. The Platform does not guarantee the ongoing availability of reload bonuses.

4.9 Free Spins Bonuses

4.9.1 Free Spins promotions may be limited to specific games and carry conditions including game eligibility, spin value and wagering requirements. Promotional materials that reference Free Spins should be read alongside the Bonus Terms.

4.10 General Bonus Terms and Conditions

4.10.1 All bonuses and promotions are subject to these Terms and the Platform's Bonus Terms and Conditions. The Platform reserves the right to amend, suspend or withdraw bonuses at any time and to refuse or reclaim bonuses in circumstances of suspected abuse, fraud or breach of these Terms.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards

5.1.1 Any VIP or loyalty tiers, names, and reward structures are described in the Platform's loyalty materials where offered. Such programs are discretionary and may be changed or cancelled.

5.2 How to Qualify

5.2.1 Qualification criteria for VIP status, including deposit and wagering thresholds, invitation processes and review procedures, are set by the Platform and are provided to eligible users.

5.3 Loyalty Program Description

5.3.1 When a loyalty program is available, it will specify the method of earning points, redemption options and any tiers or benefits. Participation does not create contractual rights beyond the terms published by the Platform.

5.4 Loyalty Program Rules

5.4.1 Loyalty rules, including points expiry, conversion rates and restrictions, are subject to change and are governed by the Platform's loyalty terms.

6. Payment Methods and Banking Terms

6.1 Deposit Methods (Min/Max, Processing Times, Fees)

6.1.1 Accepted deposit methods may include card schemes, e‑wallets, mobile payments and cryptocurrencies as available and permitted by the user's jurisdiction and the Platform's payment partners.

6.1.2 Minimum and maximum deposit limits, processing times and any fees charged by the Platform or payment providers are set out during the deposit flow. Third‑party fees may apply and are the responsibility of the user unless stated otherwise.

6.2 Withdrawal Methods (Min/Max, Processing Times, Fees)

6.2.1 Withdrawals are processed using available methods, subject to verification and any applicable pending period. Public materials reference a pending review period of up to 48 working hours for withdrawal processing prior to payment execution.

6.2.2 Withdrawal minimums, maximums and processing times depend on payment method and anti‑money laundering checks. In certain circumstances the Platform may limit single payments (for example instalments of 5,000 Fr) or apply specific lifetime withdrawal rules for accounts with low aggregate deposits. Such rules are applied to manage risk and prevent abuse.

6.2.3 The Platform may require a turnover condition (for example x1 deposit turnover) before permitting withdrawals; specific conditions are described in the withdrawal terms applicable to your account.

7. Key Terms and Conditions

7.1 Bonus Terms (Wagering, Max Bet, Game Restrictions)

7.1.1 Bonus funds are subject to wagering requirements, maximum bet limits and eligible game restrictions as set out in the Bonus Terms. Breach of these provisions may result in bonus cancellation and forfeiture of winnings.

7.2 Deposit Limits

7.2.1 Deposit limits, including daily, weekly or monthly limits, may be imposed by the Platform or required for regulatory compliance. Users may set their own limits where self‑exclusion and responsible gambling tools are provided.

7.3 Withdrawal Limits

7.3.1 Withdrawal limits may apply per transaction, per day or per period. The Platform reserves the right to pay large wins in instalments, to limit payouts where account activity raises concerns, or to apply special rules for accounts with low lifetime deposits, as described in applicable payout terms.

7.4 Account Restrictions

7.4.1 Accounts must contain accurate information. The Platform may suspend, restrict, or close accounts for policy breaches, suspected fraud, security concerns, regulatory non‑compliance or failure to respond to verification requests.

7.4.2 Only account holders may use accounts. Sharing, transferring or permitting third‑party access to an account is prohibited unless explicitly authorized by the Platform in writing.

8. Mobile and Technical Features

8.1 App Availability (iOS/Android)

8.1.1 The Platform may offer or recommend mobile applications where available for supported devices. Availability, distribution channels, app size, ratings and biometric features are subject to platform provider policies and change without notice. Users should avoid installing unverified APKs or apps from unofficial sources.

8.2 Mobile Browser Optimization

8.2.1 The Platform provides a mobile‑optimized website intended to be responsive across common devices and browsers. Performance and feature parity with desktop offerings may vary.

8.3 User Experience and Speed on Mobile

8.3.1 The Platform does not guarantee specific load times, uptime or latency metrics for mobile usage. Performance depends on device hardware, network conditions and third‑party services.

8.4 Process of registration on mobile

8.4.1 Mobile registration follows the same requirements as desktop registration: open the Platform in a mobile browser or app, complete the registration form, verify contact details and comply with KYC requests as necessary.

9. Security and Fair Play

9.1 SSL & Encryption Standards

9.1.1 The Platform employs reasonable technical and organizational measures to protect user data in transit and at rest. The Platform's use of particular TLS versions, Certificate Authorities or Web Application Firewalls is subject to change and is not an express warranty.

9.2 RNG & Game Fairness (Auditors like eCogra/iTech Labs)

9.2.1 Where random number generators or provably fair systems are used, the Platform will disclose applicable fairness certifications. At the time of publication, no universal public certification listing (e.g., eCOGRA, iTech Labs) is confirmed for all games. Users should consult the Platform's fairness statements and game‑specific information.

9.3 Customer Support (Channels, Response Time)

9.3.1 Customer support is available via the Platform's published channels such as live chat and email.  Response times are not guaranteed, though support is represented as continuously available in promotional materials.

9.4 Support Availability (Hours, Languages)

9.4.1 The Platform may advertise 24/7 support. Availability of specific languages and service hours may vary; the Platform does not guarantee coverage in all languages, including Swiss national languages, unless explicitly stated in the support options.

10. Responsible Gambling Features

10.1 Tools (Deposit Limits, Time-Outs, Self-Exclusion)

10.1.1 The Platform provides and/or may provide responsible gambling tools such as deposit limits, time‑outs and self‑exclusion where required by applicable law. The presence, scope and configuration of such tools vary by jurisdiction and account status.

10.1.2 Users are encouraged to use available tools to manage play. Where tools are unavailable, users should contact support to request assistance.

10.2 Links to Support Organizations

10.2.1 The Platform may provide links or references to external gambling support organisations. Availability of local Swiss support links (such as SOS Joueurs) is not confirmed unless explicitly presented on the Platform. Users seeking help should consult local resources and the Platform's responsible gambling page.

11. Advantages and Disadvantages

11.1 Pros

11.1.1 The Platform markets a multi‑deposit welcome package with Free Spins, a large game catalogue and a combination of casino and sportsbook products where permitted. Payment options may include mobile payments and cryptocurrency support depending on availability.

11.2 Cons

11.2.1 The Platform is not listed as an ESBK‑licensed operator and therefore is not authorized to provide regulated Swiss online casino services. Public materials show contested licensing claims and limited transparency regarding independent RNG or fairness audits, mobile app availability, VIP program details and local currency support. Withdrawal terms may include restrictive rules for small lifetime deposits and staged payments for large withdrawals.

12. General Casino Information

12.1 Year Founded

12.1.1 Public sources differ on founding dates for the Platform. No single independently verified founding year is provided in promotional materials.

12.2 Operator/Parent Company

12.2.1 The Platform identifies an operating entity referred to as ERT for purposes of these Terms. Public statements also describe sub‑operator relationships. Full corporate registration details and company numbers are not published in the Platform's public marketing content.

12.3 Supported Languages

12.3.1 The Platform may support multiple languages; the definitive list of supported interface languages and support languages is published on the Platform and may change over time.

12.4 Accepted Countries

12.4.1 The Platform maintains a list of restricted territories and permitted countries. Inclusion in the permitted list may be subject to local law and regulatory approval. Use from jurisdictions where the Platform lacks authorization is at the user's risk.

12.5 Restricted Countries

12.5.1 Restricted jurisdictions include, without limitation: Afghanistan, Cuba, Curaçao, Iran, Iraq, Israel, North Korea, Serbia, Sudan, Syria, the United States and Yemen, and any jurisdiction where local law prohibits registration or play. The list of restricted countries is subject to change.

12.6 Short brand description

12.6.1 ERT operates an online gaming and sportsbook platform that offers promotional welcome packages, a broad game catalogue and multiple payment options where available. The Service is presented as an offshore offering and is not a substitute for locally licensed and regulated operators in jurisdictions that require specific authorization, such as Switzerland.

Final provisions

13.1 Amendments: The Platform may amend these Terms at any time. Material changes will be notified in accordance with the Platform's change notice procedures.

13.2 Governing Law and Dispute Resolution: The governing law and dispute resolution procedures applicable to your relationship with the Platform will be stated in the Platform's legal notices and account terms. Users should review those provisions carefully.