Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and the rights you have under applicable data protection law, including the General Data Protection Regulation (GDPR) where it applies.

Scope

This policy applies to personal data processed in connection with your use of our website, account registration, customer support, and any services we provide. It does not cover personal data processed by third parties outside of our control.

What personal data we collect

We collect and process personal data that you provide to us directly and data that we obtain automatically when you use our services.

Account and identity information: name, date of birth, email address, phone number, username, account preferences, and other details you provide when registering and maintaining your account.
Verification information: identity documents and other information you provide to verify your identity when required by law or to protect your account.
Communications: correspondence you send to us, including support requests and chat transcripts.
Technical and usage data: IP address, device and browser information, operating system, pages visited, features used, error logs and other usage metrics collected automatically.
Responsible gambling settings: any limits, self-exclusion choices or other settings you select related to safe use of our services.
Marketing preferences: whether you consent to receive promotional communications and your communication preferences.

How we use your personal data

We use personal data for clear, specific purposes and only where we have a lawful basis. Typical uses include:

To create and manage your account, verify your identity, and provide the services you request.
To communicate with you about your account, respond to support requests, and send important service messages.
To detect, investigate and prevent fraud, abuse, security incidents, and other harmful or unlawful activity.
To administer responsible use tools you set, process self-exclusion requests, and support problem-gambling prevention measures.
To analyze and improve our website, services, and user experience through aggregated and anonymous analytics.
To send marketing communications when you have given consent, and to respect your marketing preferences when you opt out.
To comply with legal obligations and to establish, exercise or defend legal claims.

Legal basis for processing

Where GDPR applies, our legal bases for processing include:

Performance of a contract: to provide services you have requested and to manage your account.
Legal obligation: to comply with applicable laws and regulatory obligations.
Legitimate interests: to operate, secure and improve our services, and to prevent fraud and abuse, balanced against your rights and interests.
Consent: where we ask for your consent (for example, certain marketing communications or optional tracking), you may withdraw consent at any time.

Cookies and tracking technologies

We and our service providers use cookies and similar technologies to operate our site, enable features, and collect analytics. These technologies help us remember your preferences, measure how our services are used, and tailor your experience.

You can manage cookie preferences through available settings on our site and in your browser. Withdrawing consent for non-essential cookies may affect some features and tracking-based services.

Data sharing and recipients

We may share personal data with the following categories of recipients, under strict contractual and security arrangements:

Service providers and processors: companies that provide hosting, analytics, support, identity verification, security and other services on our behalf.
Legal and regulatory authorities: when required by law, legal process, or to respond to lawful requests and protect rights, safety or property.
Affiliated entities: where necessary for group-wide operations and compliance.
Professional advisors: such as lawyers and auditors when necessary for legal or compliance purposes.

We require all recipients to maintain appropriate safeguards and to process personal data only for permitted purposes.

International transfers

Your personal data may be processed in countries outside your own. When we transfer personal data internationally, we apply appropriate safeguards such as standard contractual clauses or other measures required by applicable law to protect your data.

Data retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, including for legal, regulatory and accounting requirements. Retention periods depend on the nature of the data and the purposes for processing. When data is no longer needed, we securely delete or anonymize it.

Your rights

Subject to applicable law, you have rights in relation to your personal data, including:

Right of access to the personal data we hold about you.
Right to request correction of inaccurate data.
Right to request erasure of your personal data in certain circumstances.
Right to request restriction of processing or to object to processing based on legitimate interests.
Right to data portability where processing is based on consent or contract and is carried out by automated means.
Right to withdraw consent at any time where processing is based on consent.

Security

We implement industry-standard technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. These measures include access controls, data minimization, staff training and regular reviews of our practices.

While we strive to protect your data, no internet transmission or storage system can be guaranteed to be 100% secure. We encourage you to use strong, unique passwords and to protect access to your devices.

Children's privacy

We do not knowingly collect personal data from children. If we become aware that we have collected personal data of a person under the applicable minimum age, we will take steps to delete that information.

Responsible use and support

We use certain personal data to operate features designed to promote responsible use and to respect limits and self-exclusion choices you make. We also provide information and support options to help users who may require assistance. If you need help managing your use of our services, contact our support team.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will provide notice of any material changes by posting the updated policy. Continued use of our services after changes are posted constitutes acceptance of the updated policy.